The challenges:David, CPTO, explains that prior to using Make, they faced similar issues to many digital SaaS companies. “We have so many software providers,” he explains. Amongst these, he lists Docuten’s CRM system, a range of off-the-shelf marketing solutions, tools essential to deliver their unique services, and even daily administrative tools like email platforms.
The results:- Docuten was able to deliver a niche product (B2G) for the food industry in record time. It was expected to take their team 8 or 9 weeks (around 600 hours) but by automating processes, this timescale was cut to 4 weeks (around 280 hours).
- Through this work, Docuten attracted over 50 clients (either existing customers acquiring the new service, as well as new customers) - a lot for a B2B startup whose customer base sits in the hundreds.
- The product supports more than 100,000 operations per year. All of them are managed through Make for both communicating with the Department of Agriculture, Fisheries and Food and managing the response.
- Docuten also automates internal operations, saving hundreds of hours per year for their development team.